Privacy Policy
Your privacy is important to us at Coach Welly. We respect your privacy regarding any information we may collect from you across our platforms.
This privacy policy describes the practices and processes that Coach Welly (hereinafter Coach Welly, we, us) uses for the collection, use, and disclosure of personal data from its clients and all those visitors (hereinafter “you”, “your”) who access this web page and the services that Coach Welly provides, with the observance of the relevant laws which will be mentioned later.
This privacy policy forms part of the terms and conditions established for your acknowledgment and acceptance.
The purpose of the collection, use and disclosure of your personal data is the provision and improvement of the services, as well as the options you have with regard to our data practices.
Users in different regions of the world might be subject to different data protection standards. If you are accessing our services from a different country with specific laws governing the collection, use and disclosure of data, please be informed that all your personal data is stored in Google Cloud Platform in Australia. The data may be transmitted to our service providers supporting our business operations and to our business associates, in accordance with the applicable laws and regulations.
Our commitment is to safeguard your personal data by treating it in accordance with this privacy policy. Coach Welly has appropriate measures for the security and protection of your personal information in its collection, storage and transmission. We take care of your data with the same treatment as if it were ours.
DEFINITIONS
PERSONAL INFORMATION. All data that identifies an individual.
SERVICES. All the utilities and/or functions of the products that Coach Welly makes available to you, including the Coach Welly App, Welly Rewards, and the ActivRewards App.
SITE / WEB PAGE. The web domain or any Coach Welly mobile application, including the Coach Welly App, Welly Rewards, and the ActivRewards App, that displays all information relevant to the Coach Welly service.
COOKIES. Small blocks of data created by a web server while a user is browsing a website and placed on the user's computer or other device by the user's web browser.
BUSINESS ASSOCIATES. A person or entity that performs certain functions or activities that involve the use or disclosure of personal information on behalf of, or provides services to, Coach Welly.
THIRD PARTIES. Service providers, business associates, and some third-party providers to whom you may give us the authorization to share the use of your personal information for purposes that suit you.
INFORMATION COACH WELLY COLLECTS
PERSONAL DATA OF SITE USERS
We may request personal information (e.g., email, name, phone number, company, among other possibles) from you if you are a visitor to our site, such as through forms like "contact us," participation in surveys, events, etc. This information also allows us to contact you or identify you.
If you use our site or mobile applications — including the Coach Welly App, Welly Rewards, or ActivRewards App — to track your fitness activity or physical characteristics, we will collect this personal data and store it so that you can review it. Your fitness activity data may include data you enter about your activity or data collected by your connected device(s) during your activity, such as location data and movement data. We may use this activity data to calculate further information about your activity, such as distance run or calories burned, so that the calculated information can be provided to you as part of the functionality of the service.
In many cases, to use features within our services you may need to provide us with additional data or additional consent to use data in a certain way. Similarly, to share content with your friends or on social media, you may be required to provide your contact list or your social media account credentials to sign in.
AUTOMATICALLY COLLECTED DATA
When you use our Site or mobile applications — including the Coach Welly App, Welly Rewards, or ActivRewards App — the following information is registered automatically.
USAGE DATA
This information includes data about how you use our services, the content you view, actions you take, interactions you carry out, features you use, and the time and duration of use.
This may include information such as your device’s Internet Protocol address (e.g., IP address), browser type, browser version, unique device identifiers, and other diagnostic data.
If you access from your mobile device, we may collect information such as the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. We may also collect information that your browser sends whenever you visit our services or when you access them by or through a mobile device.
1. TRACKING TECHNOLOGIES AND COOKIES DATA
We use technologies and cookies that work with the browser of your computer or mobile devices as part of the provision of our Services, including the Coach Welly App, Welly Rewards, and ActivRewards App. Cookies are small data files saved on your computer when you visit our site. This file stores certain information about you, for example, your internet browsing behavior or your credentials. We use personal cookies and third-party cookies, session cookies (which expire after a certain amount of time or upon logging out), and persistent cookies (which remain on your computer or terminal device for a longer period).
HOW WE USE THE COOKIES AND TRACKING TECHNOLOGIES
The information that cookies provide us, regardless of whether they are ours or third-party’s, allow us to:
Remember your choices and preferences when you navigate through our web or in the provision of our services
Recognize the devices on which our services are used
Help us authenticate users and prevent fraudulent use of user accounts
Improve quality in the provision or presentation of services on our website and apps
Collect information for internal market research purposes
Display basic functions of our web page
Enable investigation and analysis
TYPE OF COOKIES USEDStrictly Essential Cookies: These cookies are necessary to browse and be provided with the services available on our site and mobile applications, including the Coach Welly App, Welly Rewards, and ActivRewards App; as well as to authenticate users and prevent fraudulent use by user accounts. If you do not accept or limit the use of these cookies, it is very likely that you will not be able to access certain features and the full content of our platforms. These cookies are managed by Coach Welly and are session cookies.
Functionality cookies: These cookies allow us to keep a record of your preferences when you access or browse our site or use our mobile applications (Coach Welly App, Welly Rewards, ActivRewards App), which provides us with tools to improve performance and operability. These cookies are not essential, but disabling them may limit performance. These cookies are managed by Coach Welly and are persistent cookies.
Targeting and analysis cookies: These cookies help recognize and count visitors, track session duration and page access, and may be used for advertising purposes. They also allow performance analysis across our platforms, including all Coach Welly mobile apps. Information may directly or indirectly identify you via a pseudonymous identifier associated with your device.
Social Media Cookies: These cookies relate to third-party social media services added to our platforms to enable sharing content (including from the Coach Welly App, Welly Rewards, and ActivRewards App). Disabling them may restrict social features.
CONTROLS YOU HAVE IN COOKIES
You have several ways to manage cookie usage:
On first visit, a pop-up will request your consent to use cookies. Denying consent may reduce functionality on the Coach Welly App, Welly Rewards, and ActivRewards App.
You can view, limit, or delete cookies in most browsers. More info: www.allaboutcookies.org
You can set your browser to alert you each time you receive a cookie.
On mobile devices, you may control ad tracking settings via OS-specific features (e.g., "Limit Ad Tracking" for iOS, “Opt out of Ads Personalization” for Android).
Some third-party tools not based on cookies can still collect your data. Use these to opt out:
Note: Blocking or limiting cookies may restrict access to full content and functionality across our services, including the Coach Welly App, Welly Rewards, and ActivRewards App.
III. PERSONAL DATA
1. USE
Personal data may be used (including but not limited to):
To provide services via the Coach Welly App, Welly Rewards, and ActivRewards App
For user authentication
To perform service contracts
For customer communication and service updates
To respond to inquiries
To send relevant offers or information
For business analysis and service improvement
For marketing, trend analysis, and internal evaluation
2. SHARING AND DISCLOSURE
Coach Welly may share personal data:
With service providers (e.g., AWS, Mailjet)
For business transfers
With business associates (for anonymized research or services)
To comply with legal obligations or protect user safety
3. RETENTION
Data is retained as long as necessary for service delivery and legal compliance. Marketing preferences are retained until you opt out. Anonymized data may be stored indefinitely.
4. TRANSFER
Your data may be transferred internationally (e.g., to/from Australia), with your consent implied through continued use of our services, including the Coach Welly App, Welly Rewards, and ActivRewards App.
5. DELETE
You may modify, update, or request deletion of your data unless we are legally required to retain it.
6. SECURITY
We implement reasonable security measures across all services, including the ActivRewards App, but we cannot guarantee absolute security.
REGULATORY COMPLIANCE
Coach Welly complies with:
GDPR
Mexico’s Federal Law
CCPA
Other applicable international data protection laws
YOUR RIGHTS (ARCO + GDPR)
You have rights to:
Access, Rectify, Cancel, and Oppose your personal data (ARCO)
Request data portability, suppression, or processing limitation (GDPR)
Object to processing for direct marketing purposes
Requests may be submitted via our contact page. If unresolved, you may escalate to the relevant data protection authority.
CCPA (CALIFORNIA CONSUMERS PRIVACY ACT)
For California residents:
We do not sell personal data.
You may request access to or deletion of personal information.
We do not respond to “Do Not Track” signals.
All services, including the ActivRewards App, are included under this policy.
MINORS
Coach Welly services, including the ActivRewards App, are not intended for minors. If data from a minor is discovered, it will be deleted promptly.
NON-DISCRIMINATION
Coach Welly is committed to non-discrimination of any kind, including when individuals exercise their rights under privacy laws.
FUTURE REGULATIONS
Coach Welly will update this privacy policy to reflect adherence to new international data protection regulations as our services grow, including the continued development of platforms such as the ActivRewards App.
EXTERNAL LINKS
Our websites and apps may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before use.
MODIFICATIONS TO THE PRIVACY POLICY
Coach Welly may update this policy at any time without prior notice. Continued use of our services, including the ActivRewards App, constitutes acceptance.
CONTACT US
For questions or requests, please use our contact form:
https://www.coachwelly.com/contact-us
© 2025 Coach Welly. All Rights Reserved.